Frequently asked questions

About 5 minutes. Sign up with your name, business type and phone number — your account is auto-configured and you can start billing immediately. No technician visit needed.

No. Hamro SAN is designed for business owners, not IT people. Staff typically learn billing in under a day, and we provide free training sessions, videos and Nepali-language support.

Yes. You can keep billing during internet outages and everything syncs to the cloud automatically when the connection returns.

Your data is encrypted, backed up continuously to the cloud, and accessible only to your account. Even if your device is lost or damaged, your business data is safe.

Yes. Invoices follow IRD requirements and your records stay audit-ready — VAT, PAN and tax reporting are built in.

Yes — start free, no credit card required. Try every feature before paying anything.

Bank transfer, eSewa, Khalti and other common Nepali payment methods.

Yes, upgrade or downgrade anytime. Your data stays exactly as it is when you change plans.

Your data remains safely stored. You can export it or reactivate your subscription anytime.

Yes — yearly billing gives you 2 months free compared to paying monthly.

Yes. When a waiter takes an order, the kitchen ticket prints automatically to your kitchen printer — no shouting, no missed orders.

Yes. Digital QR menus let customers browse and order from their phone; orders land directly in your POS and kitchen.

Yes — split a bill between customers, merge tables, or transfer a table in a couple of taps.

Hamro SAN works with standard thermal receipt and kitchen printers used across Nepal.

Yes — scan to bill, scan to receive stock, and print barcode labels for your items.

Yes. Every customer has a digital khata — outstanding balances, payment history and reminders in one place.

Yes. Low-stock alerts and expiry tracking help you reorder in time and stop losses.

Yes — multi-branch support shows every shop’s sales, stock and staff from one dashboard.